BOOKING TERMS AND CONDITIONS
*IMPORTANT INFORMATION REGARDING YOUR BOOKING. We publish our terms and conditions in order to avoid misunderstanding. You must not accept any booking unless you understand and agree with the following terms and conditions which is effective from 1 Nov 2017
1) RESERVATIONS & PAYMENTS
Reservation should be made through our office(s) and/ or via email /phone.
Myanmar Vision Travels & Tours
Phone: +959 420270561, +65 86602237, +65 83044871
Address: Head Office:555,4th floor.Muditar Housing,Mayangone Township,Yangon,Myanmar
All reservation/ booking requests are normally confirmed by return. In case immediate confirmation is not possible, principals will be informed of the booking status. After receiving your confirmation of the itinerary, as per our price and payment procedure, you will be asked to pay a deposit. Normally, after tour confirmation 50% deposit of net price is requested in order to guarantee your reservation. This deposit forms part of the final payment. Balance payment is to be paid in full to the Company at least 45 days prior to tour departure date except for those companies with whom special arrangements have been made. Failure to comply with this may result in automatic cancellation of reservation and forfeiture of deposit. After commencement of travel, no refund either in full or in part, will be given for unutilized services included in the program unless it is directly caused by us.
2) MODES OF PAYMENT
Payment must be made in either Euro or US Dollar(s) equivalent amount to Euro as mentioned in the itinerary by bank transfer to the following account.
Our Bank details for Money Transfer:
Bank Name: DBS Bank - Singapore
Account & Beneficiary Name: Nan Ei Nyein Aung
Account Number: 002-8-076168 (Saving Account)
DBS Bank's Swift Code: DBSSSGSG
DBS Bank Singapore Address
12 Marina Boulevard, DBS Asia Central,
Marina Bay Financial Centre Tower 3, Singapore 018982
2.1 Transfer Fee(s) & Notice
The fee(s) charged by the remitting bank for transferring funds shall be borne by the remitter/ customer.
The remitter/ customer shall ensure the complete beneficiary information (including but not limited to the detail of the intermediary bank, beneficiary bank, and beneficiary’s name and account number) provided is complete, accurate and valid. The Company shall not be liable for any losses, damages, or claims that may arise as a result of any rejection, return or any delay due to incomplete, inaccurate or invalid information provided by the remitter and any charges imposed by the related parties arising therefrom shall be borne by the remitter.
The payment will generally reach us within 1 to 5 working days according our bank, DBS Bank, Singapore. However, this would vary according to the country and beneficiary bank to which payment is made. The remitter/ customer must notify or send email to [email protected] or [email protected] once the transaction has been made so that the Company can check whether the transfer money is received. If not received within the guided duration, then the Company will inform the remitter/ customer back to check/ clarify with the respective bank.
3) AMENDMENTS & CANCELLATIONS
3.1 General Amendments
Any amendments (excluding departure date, tour type or air-tickets) made by passenger after reservations have been confirmed, an administrative fee of at least US$100 per person per amendment will be imposed by the Company. This applies to both tour packages and free and easy packages.
3.2 Amendments to Departure Date and Tour Type
For amendments in departure date or tour type, cancellation charges applied as per under clause 3.7.
3.3 Amendments to Flights/Air-Tickets
As the ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non -re-issuable, non-refundable and not re-routable. Any alteration of the routing or change of date by the passenger is solely at own risk. No refund will be made for any unused air ticket.
For tour members to amend returning flight to a later date, this change is subjected to airlines' conditions, ticket validity, additional charges and seat availability, etc. Any additional charge imposed by the airline will be borne by the passenger.
3.4 Amendments to Tour Itinerary/ Flight Schedule by Company.
The Company reserves the right to make changes at any time due to unforeseen circumstances without compensation. We will make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of our capacity, however due to the factors beyond our control, (for instance, a change in flight or ferry schedules, lack of hotel or transport availability, technical problems with transport, especially during peak season.)
3.5 Cancellation by Third Party
There will be an administration fee of S$100 charge per person for cancellation due to closure of facilities by local government, closure of airports, non-availability of specific tourist destinations and itinerary disruption due to natural disasters. However, cancellation fee will not apply if Customer transfers the booking to an alternative destination or decides to postpone the trip to a later date. Any difference in the new fee due to the changes shall be borne by the customer. The trip that has been postponed to another date shall be made within 12 months from the cancellation notification date.
3.6 Cancellation of Tour by Company
At times, due to low participation for a tour package or when the arrangement cannot be confirmed, the Company may choose to cancel the entire tour prior to its commencement. The Company shall notify you of the cancellation at least fourteen (14) days in advance for tours of more than 6 days in duration or eight (8) days in advance for tours of 6 days and less, excluding departure date. The Company may, if it so chooses, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period. Should you decide not to accept the alternatives; all refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.
3.7 Cancellation of Tour by Passenger(s)
Cancellation of tour from passengers must be made in writing and received by the Company. We understand that cancellations are a part of the travel business. So, we try to be as flexible as possible with our policy. We will always try to minimize any cancellation fees to all our clients. No refund will be considered in the event that you are refused entry to Myanmar by the Authority. The cancellation fee stated below applies.
FROM THE TIME OF BOOKING TO:
|CANCELLATION FEE PER PERSON
(PERCENTAGE OF TOTAL TOUR FARE)
|45 days before departure||Administrative Fee of US$100|
|40 – 30 days before departure||35%|
|30 – 21 days before departure||50%|
|21 – 7 days before departure||75%|
|Less than 7 days before departure||No refund|
|No Show||No refund|
4.1 Refund of Deposit for cancellation
Upon cancellation, the Company will refund the deposit paid according to charges stipulated on section 3.7. All refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.
4.2 Refund on Tour Packages if tour unable to confirm
The Company acts as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. ln the event that the reservation cannot be confirmed, the Company will endeavour to notify you two (2) weeks prior to the departure date and a refund of the deposit or the tour fare will be made if the reservation is cancelled as a result of the inability to confirm the reservation. In case of credit card payment, refunds will be made through the credit card company. The Company shall not be liable for such cancellation, save that the Company shall make the necessary refund of deposits or tour fare set out herein. All refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.
4.3 Refund on Air Tickets
The Company acts as an agent for the airlines. All refund on Air Tickets may take around 1 to 3 months depending on individual airlines.
4.4 Refund for payment made via credit cards
For payment made by credit cards, refunds will be made through the credit card company, approximately within 4 to 6 weeks, or approximately two months, during the peak periods
5) TOUR FARE INCLUSIONS
All rates are quoted in U.S. Dollars and are subject to change without prior notice. Generally, include in the tour price are Accommodation on a twin sharing room with daily breakfast otherwise single room supplement charge(s) applied, Transfer and transportation in Aircon Vehicle, Domestic Air Airfares (where applicable), either English speaking Station Guide (Only at the respective locations) or English speaking Throughout Guide (All the way through during travelling time), All entrance & zone fees, Porter charges at airport otherwise as stipulated in the tour itinerary
6) TOUR FARE EXCLUSIONS
The tour fare excludes Visa fees, Airport tax, International airfares, excess baggage charges, porterage at Hotel, Travel & Health Insurance, meals except where specified, room service, beverage charges, laundry charges, gratuities to drivers/ leaders, tips, all items of personal nature and any other expenses which are not specified in the package/ itinerary
7) CHILD POLICY
- Child under 6 years old sharing room with two (2) adults without extra bed: 30% of package cost.
- Child under 6 years old sharing room with two (2) adults with extra bed: 50% of package cost.
- Child from 6 - 12 years old sharing room with two (2) adults without extra bed: 50% of package cost.
- Child from 6 - 12 years old sharing room with two (2) adults with extra bed: 75% of package cost.
- Child under 12 years old sharing room with one (1) adult: 90% of package cost.
- Child from 12 years old and above: 100% of adult cost.
8) SPECIAL REQUEST
Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. shall be communicated to the Company upon making a reservation. Please note, however, that such requests are subject to availability and confirmation by the Company.
9.1 In the event that the accommodation stipulated in the tour itinerary or special accommodation arrangements as requested for are not available, every effort will be made by the Company for alternative accommodations of similar standard.
9.2 Single Supplement
If you wish to occupy a single room, you are required to pay a single supplement and upon confirmation by the Company.
10) TRAVEL INSURANCE
Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings.
Meals, including meals on board flights, are as indicated in the tour brochures and itinerary. If meals on board are not served, due to whatever reasons, there shall be no refund or replacement.
12) TRAVEL DOCUMENTS
12.1 You shall ensure that you have a valid international passport with a minimum 6 (six) months' validity from the date of scheduled return to your country or any other destination and have at least 4 blank pages side by side. Prior to the scheduled departure date, you shall obtain the relevant valid visas and health certificates which may be required at the destinations of travel in the tour itinerary.
Different embassies/consulates require varying lengths of time to process visa applications. However, it is passenger’s SOLE responsibility to ensure that he/she has a valid visa for travel to countries that require it, regardless whether the Company was engaged to apply for the visa. Please check with our sales office regarding your visa requirement at least 2 months before your intended trip to ensure visa requirement is fulfilled. However, cancellation charges apply should your visa is not approved. The Company will not be responsible for any expenses, reimbursement or refund of any tour fare if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, and possession of unlawful items or irregularities that may cause harm/damage to person or property. Passengers are solely responsible for ensuring that they have all their valid travel documents (passport, Visa etc.)
12.3 Where applicable, you shall be responsible for obtaining the necessary exit permits from the relevant authorities.
Each passenger is entitled to a check-in baggage allowance of up to twenty (20) kilograms and one (1) piece of hand-held baggage as may be permitted by the carriers. Charges imposed by carriers for baggage in excess of such allowances shall be borne by you. In the event that your baggage is damaged or lost through the willful negligence of the Company's staff, the maximum liability of the Company for each piece of such lost or damaged baggage will be US$200. The Company is not responsible for hand-held baggage. In the event of a claim for such damaged or lost baggage, you shall not duplicate your claim against any other Parties including but not limited to travel insurance companies, hotels, carriers and other transportation companies.
14) EXTENSION OF STAY AND DEVIATION
An extension of stay and or deviation may be permitted at the final foreign destination and at the end of the tour itinerary, subject to the maximum validity and restrictions of the air ticket issued to you and the availability of a confirmed return flight and accommodation for you, prior to the scheduled date of departure.
It is your responsibility to hold a confirmed seat for your return flight. In the event that the requested extension of stay and or deviation cannot be confirmed two (2) weeks prior to the scheduled departure date, you shall be deemed to be participating in the tour package according to the original tour itinerary and under such circumstances the costs or charges imposed, if any, shall be borne by you.
Any extension of stay and or deviation will be at your own expenses and transfers to the airport will not be provided. For tour packages involving chartered flights, no extension of stay and or deviation shall be permitted.
15) SEAT ROTATIONS
For the convenience of all members of the tour group, you may be requested to rotate your seating arrangements on the tour coach or other land transport during the period of the tour itinerary. Please cooperate when called upon to do so by the tour leader or tour guide.
16.1 The Company acts as agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where the Company has not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond the Company's control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reasons, theft, quarantine regulation, customs regulations, cancellation, changes in the tour itinerary and or flight and or other transport schedules, deportation and or refusal of entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behaviour and or activities are considered as subversive by the foreign government concerned.
16.2 The failure of the client to follow reasonable instructions including but not limited to check-in and or check-out places and or times or other causes and the losses and or expenses resulting therefrom shall be borne by the client. All necessary travel documents shall be the responsibility off the person participating in the tour packages.
16.3 Declare of the taxable items shall be the responsibility of the person participating in the tour package.
16.4 The Company reserves the right to:
16.4.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel or transit according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may be made as deemed appropriate by the Company with or without prior notice to you.
16.4.2 To cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants the occurrence of which would require the deposit or tour fare to be refunded without further obligation on the part of the company, upon your surrender to the Company of all documents issued by Company for the purposes of the tour package. The Company will recommend alternative tours, either to the same destination or other destinations. Should you decide not to accept the alternative, all monies paid by you shall be refunded in full by the Company without further obligations on the part of the Company.
16.4.3 Require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
16.4.4 To specify the language(s) in which the tour guide will conduct commentary in.
16.5 No tour guides, tour leaders or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Director of the Company.
16.6 All tour fares for the respective tour packages are correct at the time of reservation. The company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares. No refund will be made to any person for unused air tickets or for unconsumed meals and associated tour arrangements or accommodation not used in part or in full.
17) NO VARIATION OF CONDITIONS
These terms and conditions shall not be amended or waived except by written agreement between you and the Company.
18) COMPLAINTS AND CLAIMS
Any complaint and or claim shall be submitted in writing within fourteen (14) days from the date of departure from Myanmar. Claims involving refunds however require supporting evidence for the company's investigation and clients need to bring it to the attention of Myanmar Vision Travel. No responsibility is accepted in respect of any complaint and or claim not so made.
19) CONFIDENTIALITY OF INFORMATION
The Company will safeguard, according to strict standards of security and confidentiality, any information the Customer share with the Company. The Company will limit the collection and use of Customer’s personal particulars/information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure that the integrity of the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required by law. The Company also undertakes not to divulge the Customer’s personal information to any unauthorized third party without his/her prior written consent.